Cookie policy
Pilot Audio Pty Ltd
ABN 12 694 756 762 | ACN 694 756 762
Last updated: 17FEB2026
Last updated: 17FEB2026
1. Introduction
This Cookie Policy explains how Pilot Audio Pty Ltd ("we", "us", "our") uses cookies and similar technologies on our website www.pilotaudio.com.au ("Website"). It describes what cookies are, which cookies we use, why we use them, and how you can control them.
This policy should be read alongside our Privacy Policy and Terms and Conditions, which are available on the Website.
By clicking "Accept" on the cookie banner when you first visit our Website, or by continuing to use the Website after selecting your cookie preferences, you consent to the use of cookies as described in this policy. If you do not consent, you may decline non-essential cookies through the cookie banner or adjust your browser settings as described in Section 6 below.
2. What Are Cookies?
Cookies are small text files that are placed on your computer or device when you visit a website. They are widely used to make websites function properly, to improve the user experience, and to provide information to website operators.
Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a different website or service that provides functionality on the site you are visiting).
Cookies can also be "session cookies" (which are temporary and are deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).
Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a different website or service that provides functionality on the site you are visiting).
Cookies can also be "session cookies" (which are temporary and are deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).
3. How We Use Cookies
We use cookies for the following purposes:
Strictly Necessary Cookies — These are essential for the Website to function. They enable core features such as logging into your account, maintaining your session as you navigate between pages, and processing payments. The Website cannot function properly without these cookies. They do not require your consent.
Functionality Cookies — These allow the Website to remember choices you make (such as your login details, language preferences, and cookie consent preferences) to provide a more personalised experience.
Analytics Cookies — These help us understand how visitors use the Website by collecting anonymous usage data such as pages visited, time spent on the site, and how users navigate between pages. We use this information to improve the Website and our courses.
Marketing Cookies — These are used to track visitors across websites in order to display advertising that is relevant to you. They do not store personal information directly but identify your browser and device. You can decline these cookies without affecting the core functionality of the Website.
Strictly Necessary Cookies — These are essential for the Website to function. They enable core features such as logging into your account, maintaining your session as you navigate between pages, and processing payments. The Website cannot function properly without these cookies. They do not require your consent.
Functionality Cookies — These allow the Website to remember choices you make (such as your login details, language preferences, and cookie consent preferences) to provide a more personalised experience.
Analytics Cookies — These help us understand how visitors use the Website by collecting anonymous usage data such as pages visited, time spent on the site, and how users navigate between pages. We use this information to improve the Website and our courses.
Marketing Cookies — These are used to track visitors across websites in order to display advertising that is relevant to you. They do not store personal information directly but identify your browser and device. You can decline these cookies without affecting the core functionality of the Website.
4. Cookies We Use
- 4.1 First-Party Cookies (set by our Website)
| Name of Cookie | Purpose | Strictly Necessary | Expires |
| XSRF-TOKEN | Security — prevents cross-site request forgery and preserves login state |
Yes | When you close your browser |
| DPSettings | Preserves the user's Cookie policy preferences | Yes | 12 days |
| slim_session | Preserves User Login information and states | Yes | 2.5 days |
| affiliate | Tracks purchases made through affiliate links to ensure proper credit is given to the affiliate partner. | No | Depends on your affiliate cookie settings |
- 4.2 The following strictly necessary third-party Cookies may be placed on your computer or device (remove stripe cookies from the list if you don’t use stripe):
| Name of Cookie | Provider | Purpose | Expires |
| __stripe_sid | checkout.stripe.com | Used to process payments for our website. | 30 minutes |
| __stripe_mid | checkout.stripe.com | Used to distinguish users. | 1 year |
| cid | checkout.stripe.com | Used to process payments for our website. | 3 months |
| vuid | vimeo.com | These cookies are used by Vimeo to collect analytics tracking information. | 3 years |
| player | player.vimeo.com | These cookies are used by Vimeo to collect analytics tracking information. | 1 year |
| cf_clearance | www.cloudflare.com | Used by clouflare to specify the duration that our website is accessible to a visitor that successfully completed a previous Captcha or challenge. | 4 hours |
- 4.3 Our Site uses the following functional Cookies (remove cookies not exploited in your school):
Olark
| Name of Cookie | Provider | Purpose | Expires |
| hblid | pilotaudio.com.au | a visitor identifier that we use only on your site to remember this visitor between visits | 2 years |
| wcsid | pilotaudio.com.au | a session identifier that we use only on your site to keep track of a single chat session | When you close your browser |
| olfsk | pilotaudio.com.au | storage identifier that we use to maintain chat state across pages (e.g. message history) | 2 years |
| _okbk | pilotaudio.com.au | extra state information (e.g. chat box being open/closed) | When you close your browser |
| _ok | pilotaudio.com.au | most recent Olark site ID (security measure) | When you close your browser |
| _oklv | pilotaudio.com.au | the Olark loader version (for improved caching) | When you close your browser |
| _okla | pilotaudio.com.au | used for caching purposes (loaded from CDN vs. loaded from our infrastructure) | When you close your browser |
| _okgid | pilotaudio.com.au | used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed | When you close your browser |
| _okac | pilotaudio.com.au | used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed | When you close your browser |
| _okdetect | pilotaudio.com.au | Used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages). | When you close your browser |
| _okck | pilotaudio.com.au | Used to test whether the visitor's browser allows cookies to be stored. | When you close your browser |
TawkTo
| Name of Cookie | Provider | Purpose | Expires |
| tawk_uuid_ | pilotaudio.com.au | HTTP cookie | |
| twk_idm_key | pilotaudio.com.au | Visitor connection management | Session |
| twk_token_ | pilotaudio.com.au | HTML local storage | |
| tawk_uuid_propertyId | pilotaudio.com.au | Visitor tracking | 6 months |
| tawkUUID (deprecated) | pilotaudio.com.au | Visitor tracking | 6 months |
| __tawkuuid (deprecated) | pilotaudio.com.au | Visitor tracking | 6 months |
| ss (deprecated) | pilotaudio.com.au | Visitor session management | Session |
| TawkConnectionTime | pilotaudio.com.au | Manages visitor connection | Session |
| Tawk_xxxxxxx (deprecated) | pilotaudio.com.au | Visitor preference | 6 months |
Freshchat
| Name of Cookie | Provider | Purpose | Expires |
| pubsub_cookie | pilotaudio.com.au | This cookie is used for the freshchat service | When you close your browser |
| hop- | pilotaudio.com.au | This cookie is used for the freshchat service | When you close your browser |
| pilotaudio.com.au | This cookie is used for the freshchat service | When you close your browser | |
| _ | pilotaudio.com.au | This cookie is used for the freshchat service | 1 year |
| pnctest | pilotaudio.com.au | This cookie is used for the freshchat service | 1 year |
Zendesk Web Widget
| Name of Cookie | Provider | Purpose | Expires |
| ZD-zE_oauth | pilotaudio.com.au | Stores the authentication token once the user has been authenticated. | 2 hours |
| ZD-currentTime | pilotaudio.com.au | Sets the time when page loads. | Forever |
| ZD-settings | pilotaudio.com.au | Stores a hash of settings so that we don't keep sending blips after the initial one | Forever |
| ZD-suid | pilotaudio.com.au | Session id for pathfinder. | 20 minutes |
| ZD-buid | pilotaudio.com.au | Collects Machine ID. | Forever |
| _answer_bot_service_session | pilotaudio.com.au | Used to uniquely identify a user session when using Answer Bot Article Recommendations. | When you close your browser |
Intercom
| Name of Cookie | Provider | Purpose | Expires |
| intercom-id-[app_id] | pilotaudio.com.au | Anonymous visitor identifier cookie. As people visit your site they get this cookie. | 9 months |
| intercom-session-[app_id] | pilotaudio.com.au | Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it one week from that moment. The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isn’t intentionally terminated with Intercom('shutdown');, which usually happens on logout. |
1 week |
| intercom-device-id-[app_id] | pilotaudio.com.au | Identifier for each unique device that interacts with the Messenger. It is refreshed on each successful ping, extending it another 9 months. We use this cookie to determine the unique devices interacting with the Intercom Messenger to prevent abuse. |
9 months |
Optinmonster
| Name of Cookie | Provider | Purpose | Expires |
| _omappvp | pilotaudio.com.au | Anonymous visitor identifier cookie. As people visit your site they get this cookie. | 400 days |
| _omappvs | pilotaudio.com.au | Identifier for each unique browser session. | 20 minutes |
- 4.4 Our Site uses analytics services provided by your analytics services, if any. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through them.
- 4.5 The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
- 4.6 The analytics services used by Our Site uses the following Cookies (remove cookies not exploited in your school):
Google Analytics
| Name of Cookie | Provider | Purpose | Expires |
| _ga | pilotaudio.com.au | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years |
| _gat | pilotaudio.com.au | Google Analytics: Used by Google Analytics to throttle the request rate. | When you close your browser |
| _gid | pilotaudio.com.au | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | When you close your browser |
| _ga_container-id | pilotaudio.com.au | Used to persist session state. | 2 years |
Mixpanel
| Name of Cookie | Provider | Purpose | Expires |
| mp_#_mixpanel | pilotaudio.com.au | MixPanel: Cookie used by MixPanel for analytics purposes | 1 year |
BDOW
| Name of Cookie | Provider | Purpose | Expires |
| __smToken | pilotaudio.com.au | The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not | 1 year |
| __smSmartbarShown | pilotaudio.com.au | cookie is set when the Smart Bars are shown on your website | 1 year |
| __smVID | pilotaudio.com.au | Used to display relevant advertising | 1 month |
| __smSessionId | pilotaudio.com.au | Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products | When you close your browser |
| __smListBuilderShown | pilotaudio.com.au | cookie is set when the List Builder is shown on your website | 1 year |
| __smScrollBoxShown | pilotaudio.com.au | cookie is set when the Scroll box is shown on your website | 1 year |
| __smWelcomeMatShown | pilotaudio.com.au | Cookie is set when the Welcome mat is shown on your website | 1 year |
| __smListBuilderOptOut | pilotaudio.com.au | Is set when a visitor clicks an "Opt-Out" button on the List Builder | 1 year |
| __smSmartBarOptOut | pilotaudio.com.au | Is set when a visitor clicks an "Opt-Out" button on Smart bars | 1 year |
| __smScrollBoxOptOut | pilotaudio.com.au | Is set when a visitor clicks an "Opt-Out" button on Scroll box | 1 year |
| __smWelcomeMatOptOut | pilotaudio.com.au | Is set when a visitor clicks an "Opt-Out" button on welcome mat | 1 year |
| __smSubscribed | pilotaudio.com.au | Is set when a visitor subscribes via any of the List Builder, Welcome Mat, Scroll Box or Smart Bars they are shown on your website | 1 year |
Hotjarcl
| Name of Cookie | Provider | Purpose | Expires |
| _hjSessionUser_ | pilotaudio.com.au | Anonymous visitor identifier cookie. | 1 year |
| _hjSession_ | pilotaudio.com.au | Identifier for each unique browser session. | 1 hour |
Fullstory
| Name of Cookie | Provider | Purpose | Expires |
| fs_lua | pilotaudio.com.au | Identifier for each unique browser session. | 30 minutes |
| fs_uid | pilotaudio.com.au | Anonymous visitor identifier cookie. | 1 year |
Mouseflow
| Name of Cookie | Provider | Purpose | Expires |
| mf_ | pilotaudio.com.au | Anonymous visitor identifier cookie. | When you close your browser |
| mf_user | pilotaudio.com.au | Identifier for each unique browser session. | 90 days |
Fullsession
| Name of Cookie | Provider | Purpose | Expires |
| FUS_COOKIE_data | pilotaudio.com.au | Cookie used by Fullsession for analytics purposes. | 30 minutes |
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4.7 Targeting/Marketing cookies
Targeting/Marketing cookies are used to track visitors across websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. If you do not allow these cookies, you will experience less targeted advertising (remove cookies not exploited in your school):
Facebook
| Name of Cookie | Provider | Purpose | Expires |
| _fbp | pilotaudio.com.au | Identifies browsers for advertising and site analytics services | 90 days |
| fr | facebook.com | Delivers advertisement products such as real-time bidding from third-party advertisers | 90 days |
| datr | facebook.com | Identifies the web browser used to connect to Facebook; enhances security and site integrity | 2 years |
| c_user | facebook.com | Contains the user ID of the currently logged-in user | 1 year< |
| xs | facebook.com | Contains session number and secret number for security | Varies, tied to session |
| sb | facebook.com | Helps improve friend suggestions | 2 years |
| oo | facebook.com | Opt-out of Facebook showing ads based on activity on third-party websites | 5 years |
| presence | facebook.com | Contains user's chat state (e.g., which chat tabs are open) | End of session |
Hubspot
| Name of Cookie | Provider | Purpose | Expires |
| __hstc | pilotaudio.com.au | The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | 6 months |
| hubspotutk | pilotaudio.com.au | This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. | 6 months |
| __hssc | pilotaudio.com.au | This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. | 30 min |
| __hssrc | pilotaudio.com.au | Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. | session |
| messagesUtk | pilotaudio.com.au | This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. | 6 months |
Refersion
| Name of Cookie | Provider | Purpose | Expires |
| ci_session | refersion.com | Preserves users states across page requests. | When you close your browser |
| refersion_csrf_code | refersion.com | Sets csrf token to prevent cross site request forgery. | When you close your browser |
| __cfduid | refersion.com | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year |
Google AdWords
| Name of Cookie | Provider | Purpose | Expires |
| ads/ga-audiences | pilotaudio.com.au | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | When you close your browser |
Fomo
| Name of Cookie | Provider | Purpose | Expires |
| Fomo.hstry-count-since-first-event- | pilotaudio.com.au | Used by Fomo for showing user notifications. | Persistent |
| Fomo.hstry-first-timestamp- | pilotaudio.com.au | Used by Fomo for showing user notifications | Persistent |
| Fomo.snv- | pilotaudio.com.au | Used by Fomo for showing user notifications | Persistent |
5. Consent
5.1 When you first visit our Website, you will be shown a cookie banner asking for your consent to place non-essential cookies (analytics and marketing cookies). Strictly necessary cookies do not require your consent, as the Website cannot function without them.
5.2 You may accept or decline non-essential cookies through the cookie banner. If you decline, analytics and marketing cookies will not be placed, but the core functionality of the Website (including course access, login, and payment) will not be affected.
5.3 You can change your cookie preferences at any time by clearing your browser cookies and revisiting the Website, which will display the cookie banner again.
5.2 You may accept or decline non-essential cookies through the cookie banner. If you decline, analytics and marketing cookies will not be placed, but the core functionality of the Website (including course access, login, and payment) will not be affected.
5.3 You can change your cookie preferences at any time by clearing your browser cookies and revisiting the Website, which will display the cookie banner again.
6. How to Control Cookies in Your Browser
In addition to the cookie consent controls on our Website, you can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking all cookies may affect the functionality of the Website, particularly login and payment features.
Instructions for managing cookies in common browsers:
For other browsers, please refer to your browser's help documentation.
Instructions for managing cookies in common browsers:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Safari (macOS): Preferences → Privacy → Manage Website Data
- Safari (iOS): Settings → Safari → Clear History and Website Data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data
For other browsers, please refer to your browser's help documentation.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal or regulatory reasons. The most current version will always be available on this page with the "Last updated" date shown above. We encourage you to review this page periodically.
8. Further Information
If you have any questions about this Cookie Policy, please contact us:
Pilot Audio Pty Ltd
Email: admin@pilotaudio.com.au
For more information about how we handle your personal data, please see our Privacy Policy. For our full terms, please see our Terms and Conditions.
Pilot Audio Pty Ltd
Email: admin@pilotaudio.com.au
For more information about how we handle your personal data, please see our Privacy Policy. For our full terms, please see our Terms and Conditions.
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